We understand the uncertainty of travelling during this time and we are here to help you make a confident decision when booking direct with Holiday Coffs Coast. If your reservation has been impacted directly by COVID-19 in regards to Government issued travel restriction, health risks or event cancellation under government guidelines, we will waive our $165 cancellation fee and refund you all monies paid, less the non-refundable booking fee of $77. 

Alternatively, we can also offer to postpone your booking completely free of charge as many times as you like up to 12 months in advance.

Please note that if you have booked with a third party such as Airbnb, HomeAway/Stayz, or Booking.com, we are bound to abide by the current COVID-19 policy as set by these parties at that current time. Contact us directly and we can assist you further on this matter should you have any questions or concerns.

For our full terms and conditions, click here.

You only have to pay a 25% deposit + $77 non-refundable booking fee upfront. The balance is due 14 days prior to arrival. Methods of payment include:

1. Direct Deposit via Internet Banking (no additional charge)
2. Credit Card payment online or over the phone (2% surcharge). Amex & Diners not accepted.

No holiday is complete without your furry friend! We have several pet-friendly properties on our website that will be clearly identified. A pet fee applies per pet and you must agree to our Pet Policy. Don’t forget to add the number of pets when booking.

For stays of under one month we cannot offer you a discounted rate, however if you would like to enquire for stays over one month but under 6 months, please enquire directly and we can contact the owner with your request.

Check-in is generally 2pm on the day of arrival.  If your property is ready earlier or later, our team will contact you directly. Full payment is required before keys will be handed out.

Keys must be returned by 10am on the day of departure Failure to vacate will incur an additional charge. *In the event of an early departure, there is no refund.

If you experience a lock-out during office hours, contact us directly at 02 6658 1117.

If you require a duplicate set of keys after hours, a $110 callout fee is applicable and must be paid in cash to the agent, upon delivery/collection.  Please call the emergency number listed on our contact page here.

Our housekeepers do not remove garbage or wash dishes for guests so please ensure that all garbage is removed from your holiday property and placed in the council bins provided. All properties are to be left in a clean and tidy manner upon vacating. Please wash all dishes and put away prior to departure and ensure BBQs are left clean and tidy. Failure to do so will incur an additional charge of $50.00.  Please do not hesitate to contact the office if there are any cleaning issues on arrival. 

Please contact the office at 02 6658 1117 and we can arrange a one-off pick-up for you.

If the gas bottle is empty or you run out, please find your nearest SWAP & GO centre here. Please keep your receipt and we will arrange reimbursement. 

Simply get in touch with our team at bookings@holidaycoffscoast.com.au and we will help track down your missing items. We will assist with arranging postage at your own cost to your home or next destination.