Terms & Conditions

Booking Payments

Upon booking, we will charge your credit card a 25% deposit + $77 booking fee. This payment is required within 7 days of booking your accommodation. If we do not receive payment we will assume you do not wish to continue your booking and it will be cancelled. The balance of payment for your accommodation is due 14 days prior to arrival, you will be set up for automated payments so you can kick back and relax! Don’t worry, we will advise you by email before the due date in case anything has changed. 

Cancellation Policy during COVID (2021 – 2022)


At Holiday Coffs Coast, we understand the uncertainty of travelling during this time and we are here to help you make a confident decision when booking with us. Until further notice, if your reservation requires cancellation at anytime, we offer FREE cancellation and 100% refund guarantee, right up until the day of your arrival. We can also offer to postpone your booking completely free of charge as many times as you like. Don’t worry – we will take care of you. No risk, no stress, just great holidays with Holiday Coffs Coast.

 

Re-Booking

Enjoyed your stay? Re-book for next year under our returning guest policy. Due to high demand of holiday letting, you will need to re-book prior to your departure and a 25% holding deposit + $77 booking fee must be received within 7 days of booking to secure your stay. You only have the right to rebook the property for the same dates for the following year, if you book the property prior to departure.

 

Arrivals & Departures

The premises are let to you only for the period stated on your booking confirmation and the number of occupants must not exceed the number stated. The premises are available from 2pm on the day of arrival and full payment is required before keys will be handed out. Properties must be vacated by 10am on the day of departure and left in a clean and tidy manner. Breaches to these terms and conditions or failure to vacate on time will incur an additional charge. Please return all keys after vacating your accommodation as requested in your departure email. In the event of an early departure, there is no refund available.


Lost Keys/Lock Out

Please contact our office during office hours if you are locked out and we can assist you free of charge. If you require a duplicate set of keys after hours, a $110 callout fee is applicable upon delivery/collection.  Please call the office on 02 6658 1117 and listen for the after-hours emergency line.

Emergencies

For serious accidents or life-threatening emergencies, please call 000

Our emergency after-hours number for holiday property is 0417 533 270 (CALL ONLY). Emergencies are considered:

  • Power Outage
  • No Hot Water
  • Water Leaks
  • After hours Lock Outs
  • Wet Mattress

Extra fees may apply for after-hours call-outs that are non-emergencies.

Cleanliness and Damages

Our housekeepers do not remove garbage or wash dishes for guests so please ensure that all garbage is removed from your holiday property and placed in the council bins provided. All properties are to be left in a clean and tidy manner upon vacating. Please wash all dishes and put away prior to departure and ensure BBQs are left clean and tidy. Failure to do so will incur an additional charge.  Please do not hesitate to contact the office if there are any cleaning issues on arrival.

Bin Collection

Please click here to find out what day is your collection day. When bins are full please place on curb opening to the road. Red and yellow bins are taken on alternate weeks. Please do not hesitate to contact the office if an additional pickup is required.

Gas Bottles

If the gas bottle is empty or you run out, please find your nearest SWAP & GO centre here. Please keep your receipt and we will arrange reimbursement.

Additional Terms and Conditions   

  • No pets are permitted on the premises (unless given prior authority, see Pet Policy here). Additional cleaning charges, as well as professional flea treatment, will be charged to guests upon finding that pets have been staying on the premises.
  • Strictly no smoking within the premises.
  • Parking is only available in the allocated parking space for your accommodation.
  • Soliciting from the premises is strictly prohibited.
  • Bed linen and towels are supplied at all of our properties! Feel free to bring along your beach towels for use around the pool or at the beach.

 

Holiday Coffs Coast

McGrath Estate Agents

Coffs Harbour | Nambucca Heads | Sawtell

Have questions? Get in touch here.

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