Do I have to pay upfront?
No holiday is complete without your furry friend! We have several pet-friendly properties on our website that will be clearly identified. A pet fee applies per pet and you must agree to our Pet Policy. Don’t forget to add the number of pets when booking.
Is there a discount for long term stays?
For stays of under one month we cannot offer you a discounted rate, however if you would like to enquire for stays over one month but under 6 months, please enquire directly and we can contact the owner with your request.
Check-in is generally 2pm on the day of arrival. If your property is ready earlier or later, our team will contact you directly. Full payment is required before keys will be handed out.
Keys must be returned by 10am on the day of departure Failure to vacate will incur an additional charge. *In the event of an early departure, there is no refund.
What happens if I lose my key?
If you experience a lock-out during office hours, contact us directly at 02 6658 1117.
Do I need to clean the property before check-out?
Our housekeepers do not remove garbage or wash dishes for guests so please ensure that all garbage is removed from your holiday property and placed in the council bins provided. All properties are to be left in a clean and tidy manner upon vacating. Please wash all dishes and put away prior to departure and ensure BBQs are left clean and tidy. Failure to do so will incur an additional charge of $50.00. Please do not hesitate to contact the office if there are any cleaning issues on arrival.
My kerbside bin is full, what do I do?
My BBQ gas bottle ran out, what do I do?
If the gas bottle is empty or you run out, please find your nearest SWAP & GO centre here. Please keep your receipt and we will arrange reimbursement.
What should I do if I forgot something at a place I stayed?
Here at Holiday Coffs Coast, we understand the importance of having your furry best friend with you at your holiday destination. After all – they deserve a holiday too! To ensure that we accommodate for all other guests after your stay, please take a moment to read and agree to the pet policy we have in place at each of our pet-friendly properties.
Please bring your pet’s favourite bed along with their food and water bowl during your stay. This will make them feel like it’s their home away from home, and ensure they have the right things with them for their holiday. Don’t forget to take them with you. We do know that despite your best efforts – accidents do happen! If your pet accidentally relieves itself on the carpet, please let us know immediately so that we can arrange for it to be cleaned properly.
